Terms of service
Last updated: September 4, 2026
These Terms of Service (“Terms”) govern your use of offgridpower.us and any purchases made from OffGrid Power (“we,” “us,” or “our”).
By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use our website.
1. Online Store Terms
You must be legally capable of entering into a binding contract in your jurisdiction to purchase from our store.
You may not use our products or services for any unlawful or unauthorized purpose, and you may not violate any applicable laws in connection with your use of our website.
You must not transmit viruses, malicious code, or other harmful material through our website.
2. Products and Services
We sell products including:
- Solar generators
- Hybrid and solar inverters
- Batteries
- Solar panels
- Custom solar kits
- Related accessories and energy products
We make reasonable efforts to display product descriptions, specifications, images, prices, and availability accurately.
However, product images may differ slightly from the actual item due to manufacturer updates, screen settings, product revisions, or other factors.
We reserve the right to modify or discontinue products at any time without prior notice.
3. Product Compatibility
Customers are responsible for verifying that a product is suitable for their intended use, electrical system, voltage requirements, installation environment, and local regulations.
Some solar and electrical products require professional installation.
We strongly recommend consulting a qualified electrician or solar installer when installing:
- Hybrid inverters
- High-capacity batteries
- Solar arrays
- Transfer switches
- Electrical panels
- Complete solar energy systems
OffGrid Power is not responsible for damage caused by improper installation, incompatible equipment, unauthorized modification, or misuse.
4. Prices
All prices displayed on our website are subject to change without notice.
Prices may vary depending on:
- Product configuration
- Shipping destination
- Promotions
- Manufacturer pricing
- Currency
- Taxes
- Duties
- Freight requirements
We reserve the right to correct pricing errors.
If a product has been listed at an incorrect price, we may cancel or adjust the order before shipment and contact you with the available options.
5. Orders
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to refuse, cancel, or limit an order for reasons including:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incorrect customer information
- Shipping restrictions
- Payment verification issues
- Quantity limitations
If we cancel an order after payment has been collected, the applicable payment will be refunded.
6. Payment
You agree to provide current, complete, and accurate payment and billing information.
Available payment methods are shown at checkout.
Payments may be processed by third-party payment providers. Your use of those services may also be subject to their terms and privacy policies.
We are not responsible for payment failures caused by banks, card issuers, payment processors, or incorrect customer information.
7. Shipping and Delivery
We currently serve customers in the United States and United Kingdom.
Estimated standard delivery is generally 3–5 business days, subject to product availability, order processing, carrier conditions, freight requirements, customs, and other factors.
Delivery times are estimates and are not guaranteed.
Please review our separate Shipping Policy for additional information.
8. Customs, Duties, and Taxes
Customers are responsible for applicable taxes, duties, customs charges, or import fees unless otherwise stated at checkout.
Orders shipped internationally, including to the United Kingdom, may be subject to customs processing.
Customs delays are outside our direct control.
9. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Refund and Return Policy.
Certain items may have special return restrictions because of their size, weight, electrical nature, hazardous-material classification, or manufacturer requirements.
These may include:
- Batteries
- Large solar generators
- Inverters
- Freight-shipped equipment
- Custom solar kits
- Special-order products
Please review the applicable return conditions before purchasing.
10. Order Cancellations
If you wish to cancel an order, contact us as quickly as possible at:
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
If an order has already shipped, the applicable return policy will apply.
11. Warranties
Products may include warranties provided by the manufacturer.
Warranty duration, coverage, exclusions, and claim procedures vary by brand and product.
Unless expressly stated otherwise, OffGrid Power does not provide an additional independent manufacturer-style warranty beyond the warranty offered with the applicable product.
Customers should retain:
- Order confirmation
- Invoice or proof of purchase
- Product serial number
- Packaging where reasonably possible
Warranty claims may require photographs, videos, diagnostic information, or other evidence requested by the manufacturer.
12. Installation and Electrical Safety
Solar generators, batteries, inverters, and related systems can involve significant electrical power.
Installation must comply with applicable electrical codes, safety standards, building requirements, and manufacturer instructions.
Where required, installation should be performed by a licensed or qualified professional.
You assume responsibility for ensuring that your installation and use comply with local laws and safety requirements.
13. Battery Safety
Lithium and other energy-storage products must be handled, transported, installed, charged, and stored according to the manufacturer's instructions.
Do not use damaged, modified, punctured, overheated, or improperly installed batteries.
OffGrid Power is not responsible for damage resulting from misuse, improper storage, unauthorized repairs, incorrect wiring, overloading, or failure to follow manufacturer instructions.
14. Accuracy of Information
We aim to keep information on our website accurate and current.
However, occasional errors may occur regarding:
- Pricing
- Specifications
- Availability
- Product dimensions
- Compatibility
- Images
- Promotions
- Shipping information
We reserve the right to correct errors or update information at any time.
15. Promotions and Discount Codes
Promotions may be subject to additional conditions.
Unless stated otherwise:
- Promotional codes cannot be combined
- Promotions may have expiration dates
- Certain brands or products may be excluded
- Discounts may not apply retroactively
- Promotional pricing may change without notice
We may cancel or modify promotions when reasonably necessary.
16. Intellectual Property
The content of offgridpower.us, including its original:
- Text
- Graphics
- Store design
- Branding
- Logos
- Layout
- Images
- Website content
is owned by or licensed to OffGrid Power and may be protected by intellectual property laws.
Third-party brand names, manufacturer logos, trademarks, product images, and product names remain the property of their respective owners.
Nothing on our website grants you permission to use any trademark, logo, or copyrighted material without the applicable owner's authorization.
17. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To violate intellectual property rights
- To submit false or misleading information
- To distribute malware
- To attempt unauthorized access
- To interfere with website security
- To scrape or copy content unlawfully
- To conduct fraudulent transactions
- To impersonate another person
- To abuse promotional offers
We may restrict or terminate access where misuse is detected.
18. Third-Party Services
Our website may use third-party services such as:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing platforms
- Customer support platforms
We are not responsible for third-party websites, services, policies, availability, or performance.
Your interactions with third-party services may be governed by their own terms.
19. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded under applicable law.
20. Limitation of Liability
To the maximum extent permitted by law, OffGrid Power will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products.
This may include losses related to:
- Lost profits
- Business interruption
- Data loss
- Incorrect installation
- Equipment incompatibility
- Power outages
- Third-party services
Our liability will remain subject to any mandatory consumer rights applicable in your jurisdiction.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold OffGrid Power harmless from claims arising from your unlawful use of the website, violation of these Terms, or misuse of products.
This provision does not limit rights that cannot legally be waived.
22. United Kingdom Consumer Rights
Nothing in these Terms is intended to limit statutory rights available to consumers in the United Kingdom.
UK customers may have rights under applicable consumer protection legislation, including rights relating to:
- Goods being as described
- Satisfactory quality
- Fitness for purpose
- Certain cancellation rights for distance purchases
- Remedies for faulty goods
Where these Terms conflict with mandatory UK consumer law, applicable consumer law will prevail.
23. United States Customers
Customers in the United States may have additional rights under federal or state consumer protection laws.
Nothing in these Terms is intended to waive rights that cannot legally be waived.
24. Governing Law
These Terms will be interpreted in accordance with applicable law.
Mandatory consumer protection laws in the customer's jurisdiction will continue to apply where required.
Because we sell to customers in multiple jurisdictions, specific disputes may be governed by the laws applicable to the transaction and customer location.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
26. Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page with an updated revision date.
Your continued use of our website after changes become effective constitutes acceptance of the updated Terms where permitted by law.
27. Contact Information
Questions about these Terms should be sent to:
OffGrid Power
Website: offgridpower.us
Email: contact@offgridpower.us