Refund policy
Last updated: September 4, 2026
At OffGrid Power, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased from offgridpower.us may be returned, exchanged, or refunded.
Because we sell solar generators, inverters, batteries, solar kits, and other electrical equipment, some products may have special return restrictions due to their size, weight, electrical nature, hazardous-material classification, or manufacturer requirements.
1. Return Eligibility
Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused or in like-new condition
- Complete with all accessories, manuals, cables, and components
- In the original packaging where reasonably possible
- Free from physical damage, modification, or misuse
- Accompanied by proof of purchase
Products that have been installed, permanently mounted, modified, damaged through misuse, or used beyond reasonable inspection may not be eligible for a standard return.
2. How to Request a Return
Before sending any item back, contact us at:
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs of the product and packaging, if requested
If your return is approved, we will provide return instructions and, where applicable, the correct return address or return authorization information.
Do not send products back without first contacting us, especially batteries, inverters, solar generators, or freight-shipped items.
3. Return Shipping Costs
If the return is due to:
- Our error
- An incorrect item being shipped
- A verified product defect
- Damage during shipping
we will generally cover reasonable return shipping costs or provide another appropriate resolution.
For returns due to:
- Change of mind
- Ordering the wrong item
- Compatibility issues that are not caused by incorrect product information
- No longer needing the product
the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless required by applicable law or the return is due to our error.
4. Large, Heavy, and Freight-Shipped Products
Certain products may require freight shipping, including:
- Large solar generators
- High-capacity batteries
- Hybrid inverters
- Solar panels
- Complete solar systems
- Custom solar kits
Returns of freight-shipped products must be coordinated with us in advance.
Customers should not independently arrange freight returns without authorization, as improper handling may cause damage or create additional charges.
Restocking, freight, pickup, or special handling fees may apply where permitted by law and will be disclosed before the return is finalized.
5. Batteries and Energy Storage Products
Lithium batteries and other energy-storage products may be subject to special transportation and return restrictions.
For safety reasons, batteries may not be returnable if they are:
- Physically damaged
- Swollen
- Leaking
- Punctured
- Modified
- Improperly installed
- Improperly stored
- Shipped without required hazardous-material documentation
If you believe a battery is defective or unsafe, do not attempt to ship it back on your own.
Contact us first at contact@offgridpower.us for instructions.
6. Custom Solar Kits and Special Orders
Custom-configured solar kits, made-to-order packages, special-order products, and products specifically sourced for a customer may have limited return eligibility.
If a custom item is non-returnable, this should be disclosed before purchase or on the applicable product page where practicable.
Defective custom or special-order items remain subject to applicable warranty rights and mandatory consumer protections.
7. Damaged or Incorrect Orders
Please inspect your order as soon as possible after delivery.
If your order arrives:
- Damaged
- Defective
- Missing components
- Incorrect
contact us as soon as possible at contact@offgridpower.us.
Please include:
- Order number
- Description of the issue
- Photos of the product
- Photos of the packaging
- Photos of the shipping label where relevant
We may offer, depending on the circumstances:
- Replacement
- Replacement parts
- Repair support
- Refund
- Return authorization
Please retain the original packaging until the issue is resolved.
8. Defective Products
If a product develops a fault, contact us with your order details and a description of the problem.
Depending on the product and manufacturer warranty, the resolution may include:
- Troubleshooting assistance
- Replacement parts
- Repair
- Replacement
- Manufacturer warranty service
- Refund where applicable
Some warranty claims may be handled directly by the manufacturer.
We may request serial numbers, photographs, videos, diagnostic information, or other reasonable evidence to help verify the issue.
9. Non-Returnable Items
Subject to applicable consumer law, the following items may be excluded from standard change-of-mind returns:
- Used or damaged products
- Products missing major components or accessories
- Products damaged by improper installation
- Products damaged by misuse or unauthorized modification
- Certain opened electrical components
- Custom-configured solar kits
- Special-order items
- Clearance or final-sale items where clearly identified
- Gift cards
- Certain hazardous or restricted shipping products
This does not affect your rights regarding defective, damaged, misdescribed, or otherwise non-conforming goods.
10. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If approved, the refund will normally be issued to the original payment method.
Please allow approximately 5–10 business days after a refund is issued for it to appear, depending on your bank, card issuer, or payment provider.
Processing times by banks and payment providers are outside our control.
11. Partial Refunds
A partial refund may be considered where permitted by law if a returned product:
- Shows signs of use beyond reasonable inspection
- Is missing accessories or components
- Has damaged packaging that materially reduces resale value
- Is otherwise returned in a condition different from how it was received
Any deduction will be reasonable and based on the reduction in value of the returned item.
12. Exchanges
If you would like to exchange an item for another product, contact us first.
Depending on the product, we may:
- Arrange a direct exchange
- Ask you to return the original item and place a new order
- Apply the value of the returned item toward a replacement
Price differences may apply.
13. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the order may need to be handled as a return.
14. United Kingdom Customers
Customers in the United Kingdom may have additional statutory rights under UK consumer law.
For many online purchases, consumers may have the right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
Where a valid cancellation right applies, the customer may then have an additional period to return the goods.
Certain products or situations may be excluded or handled differently under law.
Nothing in this Return & Refund Policy is intended to limit mandatory UK consumer rights.
15. United States Customers
Customers in the United States may have additional rights under applicable federal or state consumer protection laws.
Nothing in this policy is intended to waive rights that cannot legally be waived.
16. Manufacturer Warranties
Many products sold by OffGrid Power may include a manufacturer warranty.
Manufacturer warranties are separate from our standard return period.
If the return window has expired but your product is still within the manufacturer warranty period, contact us and we can help determine the appropriate warranty process.
Warranty terms vary by manufacturer and product.
17. Refused Deliveries
If a customer refuses delivery without prior authorization and the product is returned to us, return shipping, freight, handling, or related carrier charges may be deducted from the refund where permitted by law.
This does not apply where refusal is reasonably necessary due to substantial shipping damage or where consumer law provides otherwise.
18. Contact Us
For all return, refund, exchange, or warranty questions, contact:
OffGrid Power
Website: offgridpower.us
Email: contact@offgridpower.us
Please include your order number whenever contacting us about an existing purchase.