Shipping policy
Last updated: September 4, 2026
Thank you for shopping with OffGrid Power. We are committed to providing reliable delivery for our solar generators, inverters, batteries, solar kits, and related energy products.
Shipping Destinations
We currently ship to customers in the:
- United States
- United Kingdom
Certain products, including oversized batteries, solar panels, or complete solar systems, may have shipping restrictions depending on the destination. If an item cannot be shipped to your location, we will contact you as soon as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Time
Our standard estimated delivery time is:
3–5 business days
Delivery times begin after the order has been processed and shipped.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier issues, severe weather, public holidays, customs processing, remote delivery locations, or circumstances outside our control.
Shipping Costs
Shipping charges, when applicable, are displayed during checkout before you complete your purchase.
Certain products or orders may qualify for free shipping where indicated on our website or during promotional periods.
Because some solar equipment is oversized or heavy, additional freight charges may apply to certain products. Any applicable shipping costs will be clearly displayed or communicated before shipment.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Large and Heavy Items
Some products, including:
- Solar batteries
- Large solar generators
- Hybrid inverters
- Solar panels
- Complete solar kits
may be shipped using freight or specialized carriers.
For freight deliveries, the carrier may contact you to arrange a delivery appointment. Customers should ensure that someone is available to receive the shipment when required.
Please inspect freight shipments upon delivery. If the packaging shows significant visible damage, document the condition with photographs before accepting or opening the shipment whenever possible.
Shipping to the United Kingdom
Orders shipped to the United Kingdom may be subject to customs procedures, import duties, taxes, VAT, or other charges depending on the product and order.
Unless explicitly stated otherwise at checkout, any import duties, taxes, customs fees, or similar government charges are the responsibility of the customer.
Customs processing may occasionally extend the estimated delivery time.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, contact us immediately at contact@offgridpower.us.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please first check around the delivery location and with household members, neighbors, or building management.
If you still cannot locate your shipment, contact us at contact@offgridpower.us and we will assist you in investigating the delivery with the carrier.
For packages that appear lost in transit, we may need to complete a carrier investigation before determining the appropriate resolution.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the damage
- Photographs of the product
- Photographs of the packaging and shipping label
Please retain all original packaging until the issue has been resolved.
Split Shipments
Orders containing multiple products may occasionally be shipped separately. In these cases, you may receive multiple tracking numbers and packages at different times.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
Changes and Cancellations
If you need to modify or cancel your order, contact us as soon as possible at contact@offgridpower.us.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Contact Us
If you have questions about shipping or your order, please contact:
OffGrid Power
Email: contact@offgridpower.us
Website: offgridpower.us
Customer Support: Please include your order number when contacting us about an existing order.