Privacy policy

Last updated: September 4, 2026

This Privacy Policy explains how OffGrid Power (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or make a purchase from offgridpower.us, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you provide directly to us, including:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order and transaction information
• Customer service communications
• Account information, if you create an account
• Any other information you choose to provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Time spent on the site
• Cookies and similar technologies
• General location information derived from your IP address

2. Payment Information

Payments may be processed through third-party payment providers, including payment methods available through Shopify or other payment processors.

We generally do not store full payment card numbers on our own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process payments, refunds, and returns
• Respond to customer service requests
• Communicate with you about your account or orders
• Detect and prevent fraud or unauthorized transactions
• Improve our website, products, and services
• Personalize your shopping experience
• Maintain website security
• Comply with legal and regulatory requirements
• Send marketing communications where permitted by law and where you have provided any required consent

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and improve the customer experience.

Cookies may be used for purposes such as:

• Remembering your cart and preferences
• Keeping you signed in
• Understanding website traffic and performance
• Measuring advertising effectiveness
• Preventing fraud
• Providing relevant advertising

Depending on your location, you may be able to control certain cookies through the cookie settings or consent tools available on our website.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Shopify

Our store is hosted on Shopify.

Shopify may collect and process personal information in connection with providing ecommerce, hosting, payment, security, analytics, and related services.

Your information may therefore be processed by Shopify and its service providers in accordance with Shopify's applicable privacy practices.

6. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and freight carriers
• Warehousing and fulfillment providers
• Customer support providers
• Email and communication platforms
• Analytics providers
• Fraud-prevention and security providers
• Advertising and marketing providers
• Professional advisers such as accountants, lawyers, and insurers

We may also disclose information where required by law, court order, regulatory authority, or other lawful request.

We do not sell personal information in the traditional sense of exchanging customer data directly for money.

However, certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will provide customers with any legally required choices or opt-out mechanisms.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you information about:

• New products
• Promotions
• Special offers
• Solar and energy products
• Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Transactional communications, such as order confirmations and shipping notices, may still be sent even if you unsubscribe from marketing.

8. Your Privacy Rights

Depending on where you live, you may have certain privacy rights.

These may include the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
• Opt out of certain marketing or advertising uses
• Lodge a complaint with a privacy regulator

To exercise a privacy right, contact us at:

contact@offgridpower.us

We may need to verify your identity before completing certain requests.

9. United Kingdom Customers

If you are located in the United Kingdom, your personal information may be protected under the UK General Data Protection Regulation and the Data Protection Act 2018.

Where required, we process personal information using one or more lawful bases, such as:

• Performance of a contract
• Compliance with a legal obligation
• Our legitimate business interests
• Your consent

You may have the right to access, correct, erase, restrict, or object to the processing of your personal information, and in some circumstances request data portability.

You may also have the right to complain to the Information Commissioner's Office (ICO).

10. United States Customers

Depending on your state of residence, you may have rights under applicable state privacy laws.

These rights may include the ability to:

• Know what categories of personal information we collect
• Access your personal information
• Correct inaccurate information
• Request deletion
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information where applicable

We will honor applicable requests as required by law.

11. International Data Transfers

Because we serve customers in both the United States and United Kingdom and use third-party service providers, your personal information may be transferred to and processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders
• Providing customer service
• Maintaining accounting and tax records
• Resolving disputes
• Preventing fraud
• Complying with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Children's Privacy

Our website and services are not intended for children under the age at which they can lawfully consent to the processing of personal data in their jurisdiction.

We do not knowingly collect personal information from children for the purpose of selling solar or energy products.

If you believe a child has provided personal information to us improperly, please contact us.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Our services
• Applicable laws
• Technology
• Third-party providers

The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, contact us at:

OffGrid Power
Website: offgridpower.us
Email: contact@offgridpower.us